Effective Date: March 1, 2024
1. Information We Collect
Online (Facebook Forms, Website, CRM, etc.):
When you submit a form or sign up online, we may collect: Name, Email address, Phone number, Zip code or general location, Fitness interests or goals (if provided),
In-Person (Gym Visits, Memberships, Check-ins):
We may also collect: Billing and payment details, Emergency contact information, Attendance/check-in records, Signed waivers or agreement.
Cameras & Physical Security:
We use security cameras on-site that record video footage for safety, security, and loss prevention. These cameras are for internal use only and recordings are stored locally on secure hardware.
2. How We Use Your Information
We use your information to: Contact you about our gym memberships or promotions, Fulfill services you request (e.g., schedule a tour, activate membership), Manage your account and billing, Improve our services and advertising.
We do not sell or rent your personal information.
3. Use of Third-Party Vendors
We use trusted third-party vendors to help manage and deliver our services. This includes our gym management software provider, Virtuagym, which securely handles membership, billing, and scheduling data on our behalf.
You can view their privacy policy here: https://support.virtuagym.com/s/privacy-statement?language=en_US
Vendors are contractually required to protect your data and are not permitted to use it for their own marketing purposes.
4. How We Protect Your Information
We implement reasonable physical, digital, and administrative safeguards to secure your personal data, including encryption, restricted access, and secure servers.
Video recordings are stored locally and are not shared unless required by law.
5. Your Choices
You have the right to:
- Request access to your personal data
- Correct or update your information
- Opt out of future marketing messages
To do so, contact us at:
615-212-9392
6. Updates to This Policy
We may revise this policy periodically. Updates will be posted here with a new effective date.
7. Contact Us
If you have any questions, please contact:
615-212-9392